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Leading People Managing Performance

 

One of the most important needs employees have is to know how they are doing and how to improve. In fact, the best younger workers seek out organizations that provide ongoing growth and development. From an organizational perspective, managing and enhancing performance is critical to reaching current and future goals.

Used independently or in conjunction with the Stepping Up program, these sessions focus on Performance Management, from developing strong trusting relationships, to establishing clear performance expectations/standards, to coaching team members both in developing towards mastery and/or improving substandard performance.

 

The Engaging Leader   |   One-day and two-day options available

How would creating a culture of accountability impact your business for the Greater Good?  The role of today’s leader is to foster an environment where colleagues thrive on doing great work and choose to take responsibility and accountability for their actions. Included in this session are concepts and tools leaders need in creating 100% accountability in their teams. Based on the 100/0 formula (100% Responsibility/No Excuses) developed in Dr. John Izzo’s book Stepping Up we get your people stepping up NOW.

The Engaging Leader Program is designed around these key concepts:

  • How to individually step up and “own” the problem within your sphere of influence.
  • Creating a climate of responsibility and leveraging the “responsibility ripple”.
  • Cultivating an “initiator vs. victim” approach in challenging situations.
  • Fostering a culture that is tight on the “Why” and loose on the “How”.
  • Inspiring behavioural change by giving people a “seat at the table”.

 

Effective Management and Supervision Series

While being a leader is critical to managing effectively, there are many additional capabilities and processes a manager must be competent in. Our Effective Management and Supervision sessions focus on three of these essentials:

Performance Management  |  Four 4-hour sessions

Used independently or in conjunction with Stepping Up, these four sessions focus on managing performance, from developing strong trusting relationships, to establishing clear performance expectations/standards, to coaching team members both in developing towards mastery and/or improving below standard performance.

Part 1: Modeling the Way

  • Establishes a leadership philosophy of engagement and ‘modeling the way’.
  • Leaders identify their role in modeling values and vision in the workplace, and effectively aligning team members efforts with the organization’s purpose, vision, and values.
  • Explores the idea that great leadership is from the inside out—that better people make better leaders.
  • Promotes self-responsibility in both leaders and direct reports (taking initiative, being creative, independent decision making).

Part 2: Person Centred Leadership

  • Explores how to develop strong, trusting relationships with peers and direct reports.
  • Discusses the importance of establishing clear performance expectations and standards.
  • Explores the leader’s role in managing and leveraging team member performances to meet and exceed organizational goals.
  • Practice in providing immediate feedback to peers and direct reports (positive feedback, coaching feedback, feedback for improvement).

Part 3: Coaching Towards Mastery

  • Explores the leader’s role in promoting ongoing growth and innovation.   
  • Introduction to a structured format for conducting a discussion with a peer, or a direct report around performance.  The discussion could be based on supporting a person’s growth towards mastery, or a specific need for performance improvement.
  • Prepare for and conduct a structured discussion in small skill practice groups.

Part 4: Developing Highly Effective Teams      

  • Explores the difference between a group and a team.
  • Explores the role of the leader in an effective team.
  • Discussion around the Eight Characteristic of Highly Effective Teams.
  • Participation in a workplace-based team simulation.
  • Assesses the stage of development their team is in and identify opportunities for growth.

Conducting Effective Meetings   |  One 4-hour session

We have all experienced the cost of ineffective meetings and the benefits of effective ones. Through discussions and workshop activities, participants will develop the skills of planning for, conducting, and following up on meetings. Particular attention will be placed on how managers can facilitate interactive segments of meetings in order to create greater participation and ownership’ of results.

Recruitment & Selection Workshop  |  One 7-hour session

Perhaps the most critical link in the chain of high performance is getting the right person in the right job. One of the greatest challenges in interviewing is determining whether a candidate will perform as well in the job as in the interview. This workshop walks through the steps in developing and conducting a structured interview designed to accurately predict a candidate’s performance once in the job.